FAQ

Booking and Reservation Details
What’s the latest time I can book a tour?

Our booking department is open until 10 PM, but if you’re looking to book a tour for the following day, reservations are accepted only until 8 PM.

What happens if I can’t print or forget to bring the tour voucher?

No problem at all! You don’t need a printed ticket—just show your electronic voucher on your phone, and that will be sufficient.

What if I want vegetarian or halal food?

Please mention any dietary preferences when booking. Vegetarian and halal options are available on every tour, but we need to be informed in advance to accommodate your request.


Payment and Pricing Information
How can I book a tour if I can't pay online?

If you’re unable to pay online, just contact our hotline. Our manager will reserve your tour and arrange for a courier to collect your payment.

Do you give a discount if I book multiple tours with you?

Yes, we can offer a discount if you book at least 3 tours per person.

Contact us, and our manager will provide more details.

Can I book a tour and pay when I get picked up?

No, tours must be paid for in advance to confirm your booking.

What payment methods are accepted for booking tours?

We accept bank transfers to a Thai account, cryptocurrency payments, or cash payments to our courier.

Do you offer group discounts on Phuket tours?
Yes, we offer discounts for groups of 10 or more. Contact us, and our manager will provide you with more details.

Policies and Cancellations
What happens if the weather is bad on the day of my tour?

The weather in Phuket changes quickly, so if it’s raining where you are, it doesn’t mean it’s raining everywhere, and the tour might still go ahead.

However, if there are big waves and the marine police stop boats from going out, the tour will be canceled. If this happens, we can reschedule your tour or give you a full refund—whichever you prefer.

What if the tour operator cancels the tour?

If the tour operator cancels a tour due to bad weather or unforeseen circumstances, we can either reschedule it for another date or issue a full refund—whichever you prefer.

Can I reschedule or cancel my tour?

Yes, most tours can be canceled or rescheduled up to 24 hours before they begin. Please check with our manager for the specific conditions of your tour.


Tour Customization and Choices
Can I customize my tour itinerary in Phuket?
Yes, you can customize your itinerary if you've booked a private tour.
For group tours, however, the itinerary is pre-set and can’t be changed.
Do you offer multi-day tours in Phuket?

Yes, we offer multi-day tours, including overnight trips to the Phi Phi Islands.

Phi Phi Overnight Tour (2 Days 1 Night) and 4 Pearls of Andaman (2 Days 1 Night)

Can pregnant women go on tours?

If you’re pregnant, please make sure to let us know before booking any tours.

Not all tours are suitable for pregnant women—for example, speedboat tours are not recommended.

Contact us, and we’ll be happy to advise you on the best options.

Can I join a tour if I don’t swim?
Yes, absolutely! You don’t need to know how to swim to enjoy our sea tours, as you’ll mostly stay on the boat or on land. If you do want to go into the water, every boat is equipped with life jackets, which you can use anytime for a safe swim in the sea.
How can I book a private tour in Phuket?

Let us know where you'd like to go, and we can create a custom itinerary and provide you with a personalized price for a private tour in Phuket.


Transfers and Pick-Up Options
Do you provide hotel pickup for tours in Phuket?

Yes, we provide hotel pickup and drop-off for tours in Phuket. The transfer will pick you up for the tour and bring you back to the same location afterward.

Depending on the tour, there may be additional charges for the transfer. You can check the transfer cost on our website when booking or ask our hotline manager for more details.

Is it possible to get picked up from private residences?

Yes, just provide us with your address when booking, and the transfer will come directly to your location.

Can I drive myself to the tour meeting point?

Yes, of course! Just let our manager know, and they’ll send you the location and start time for the tour meeting point.

How will I get picked up for the tour?

When booking a tour, you'll need to provide your hotel name or address for pickup. We will send you a ticket with your transfer time, and you should wait in the hotel lobby at that time. When the transfer arrives, the driver will have a list of passengers and will call your name to check your ticket. The driver will take you to the tour starting point, where a guide will meet you and provide all the necessary information for the tour.

What if the bus doesn’t come to pick me up on time?

If the bus doesn’t arrive on time, please keep in mind that shared transfers make multiple stops at different hotels, which can sometimes cause slight delays. If your transfer hasn’t arrived within the scheduled window, contact us, and we’ll find out how soon the bus will reach you.

Do you pick up from Khao Lak, Phi Phi Islands, Krabi, or nearby islands?

We do not provide transfers from Phi Phi Islands, Krabi, or other nearby islands.

However, for some tours, pickup from Khao Lak is available.

Please check with our hotline manager for the full list of tours offering this option.

Do you offer airport pickup for tours?

No, we don’t offer airport pickups for tours, as flights can often be delayed, making it difficult to ensure you’ll arrive in time for a group tour departure.

Do you provide pickup for cruise passengers?

No, we don’t provide pickup for cruise passengers.

However, you’re welcome to make your way to the tour starting point on your own. Just check the tour’s start time with our hotline manager to ensure you’ll be able to arrive on time.

Do you provide airport transfer services in Phuket?

No, we do not offer airport transfer services in Phuket.


Claire 23.11.2022
Great tour if your short on time in Thailand as it packs everything into 2 days without feeling too rushed. I was the only English person on the tour but the guide went out of his way to make sure I was okay and was given all the information in English and the other tour members made me feel welcom...
Review photo Claire №1
Review photo Claire №2
Review photo Claire №3
Jules defillon 02.11.2022
We spent two wonderful days in a postcard setting. Anton and his team were eager to make sure we had the best time possible. A unique experience. I highly recommend it. Thank you again!
Review photo Jules defillon №1
Review photo Jules defillon №2
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Alexander 05.08.2019
We went on the white water rafting, the atv (quad bikes) and the elephant trek. It was wonderful. The tour guide was great, the staff were lots of fun and the elephants were treated well. I would not have condoned any animal cruelty. Tour price was much cheaper than anywhere else. I Highly recommend...
Review photo Alexander №1
View 35 reviews
3 STEPS for the Traveler
01
Contact Us
Reach out by phone, WhatsApp, Telegram, to share your travel plans.
02
Make Payment
Once you've selected your tours, it's time to complete the payment. We accept the following options: Bank Transfer, Cash, Cryptocurrency
03
Enjoy Your Tour
On the day of your tour, our transfer will pick you up directly from your hotel, ensuring a smooth start to your adventure. Relax and get ready to create unforgettable memories with us!