Frequently Asked Questions (FAQ): Answers to the Most Popular Topics
Welcome to the "Questions and Answers" page on our website! Here, we’ve gathered the most frequently asked questions from users to help you quickly find the information you need. Our goal is to make your interaction with our service as convenient as possible while saving you time. The FAQ section will help you understand how our website, services, and products work, as well as provide details about payment and delivery processes, among other important aspects.
Why should you check out the FAQ section?
Our FAQ (Frequently Asked Questions) page is designed to provide instant answers to your questions.
What you’ll find here:
Quick access to information — no need to wait for support replies anymore.
Up-to-date solutions — all questions are regularly updated based on your feedback and suggestions.
Ease of use — all answers are organized into categories for easy navigation.
Why visit the FAQ section?
The FAQ page is often the best source for immediate information. It contains answers to key questions that may arise at every stage of using our website and services. Our goal is to make your experience with us as simple and enjoyable as possible.
Didn’t find the answer you were looking for? Contact our support team, and we’ll be happy to assist you!
FAQ for your convenience — visit this section to quickly resolve any questions and save time searching for information.
Our booking department is open until 10 PM, but if you’re looking to book a tour for the following day, reservations are accepted only until 8 PM.
No problem at all! You don’t need a printed ticket—just show your electronic voucher on your phone, and that will be sufficient.
Please mention any dietary preferences when booking. Vegetarian and halal options are available on every tour, but we need to be informed in advance to accommodate your request.
If you’re unable to pay online, just contact our hotline. Our manager will reserve your tour and arrange for a courier to collect your payment.
Yes, we can offer a discount if you book at least 3 tours per person.
Contact us, and our manager will provide more details.
No, tours must be paid for in advance to confirm your booking.
We accept bank transfers to a Thai account, cryptocurrency payments, or cash payments to our courier.
The weather in Phuket changes quickly, so if it’s raining where you are, it doesn’t mean it’s raining everywhere, and the tour might still go ahead.
However, if there are big waves and the marine police stop boats from going out, the tour will be canceled. If this happens, we can reschedule your tour or give you a full refund—whichever you prefer.
If the tour operator cancels a tour due to bad weather or unforeseen circumstances, we can either reschedule it for another date or issue a full refund—whichever you prefer.
Yes, most tours can be canceled or rescheduled up to 24 hours before they begin. Please check with our manager for the specific conditions of your tour.
Yes, we offer multi-day tours, including overnight trips to the Phi Phi Islands.
Phi Phi Overnight Tour (2 Days 1 Night) and 4 Pearls of Andaman (2 Days 1 Night)
If you’re pregnant, please make sure to let us know before booking any tours.
Not all tours are suitable for pregnant women—for example, speedboat tours are not recommended.
Contact us, and we’ll be happy to advise you on the best options.
Let us know where you'd like to go, and we can create a custom itinerary and provide you with a personalized price for a private tour in Phuket.
Yes, we provide hotel pickup and drop-off for tours in Phuket. The transfer will pick you up for the tour and bring you back to the same location afterward.
Depending on the tour, there may be additional charges for the transfer. You can check the transfer cost on our website when booking or ask our hotline manager for more details.
Yes, just provide us with your address when booking, and the transfer will come directly to your location.
Yes, of course! Just let our manager know, and they’ll send you the location and start time for the tour meeting point.
When booking a tour, you'll need to provide your hotel name or address for pickup. We will send you a ticket with your transfer time, and you should wait in the hotel lobby at that time. When the transfer arrives, the driver will have a list of passengers and will call your name to check your ticket. The driver will take you to the tour starting point, where a guide will meet you and provide all the necessary information for the tour.
If the bus doesn’t arrive on time, please keep in mind that shared transfers make multiple stops at different hotels, which can sometimes cause slight delays. If your transfer hasn’t arrived within the scheduled window, contact us, and we’ll find out how soon the bus will reach you.
We do not provide transfers from Phi Phi Islands, Krabi, or other nearby islands.
However, for some tours, pickup from Khao Lak is available.
Please check with our hotline manager for the full list of tours offering this option.
No, we don’t offer airport pickups for tours, as flights can often be delayed, making it difficult to ensure you’ll arrive in time for a group tour departure.
No, we don’t provide pickup for cruise passengers.
However, you’re welcome to make your way to the tour starting point on your own. Just check the tour’s start time with our hotline manager to ensure you’ll be able to arrive on time.
No, we do not offer airport transfer services in Phuket.
