Tour Price
The tour price quoted includes transportation, transfers, accommodation, some meals, service charge, government tax, tours, etc., as outlined in each tour description. Some tour prices are based on a minimum participation of two persons. For one person traveling alone, a surcharge as detailed in the price list will be levied.
Expenses other than those specified in each tour itinerary, e.g., airport taxes, additional meals, sightseeing, cost of passport, visas or other documentation, laundry, liquor, excess baggage charges, tips, personal or baggage insurance, cable, telephone or communications charges, or any items of a personal nature, are not included in the price quoted.
Transfers and Tours
In all major destinations, tours and transfers are on a seat-in-coach/car basis.
Extension of Stay Expenses
Stopover expenses, accommodation, etc., for customers awaiting commencement of their chosen tour, after terminating, or while awaiting onward connections, are not covered in the tour price. In most cases, however, Phuket Tropic Tours can arrange for accommodation and other services at the point of arrival or departure at special, favorable prices.
Tour Escort
All sightseeing tours and most transfers, operated on a seat-in-coach basis, include the service of a local English-speaking guide.
Program Changes
Phuket Tropic Tours are pre-arranged packages, and no individual program changes or modifications can be made. Phuket Tropic Tours reserves the right to rearrange the order of any tour itinerary, cancel, or substitute elements of any plan without notice when local conditions force such changes.
Payment
A full payment by credit card or PayPal is required at the time of booking the tour reservation.
Cancellation
30 days before tour date = Fully refundable
20 days before tour date = 75% refundable
15 days before tour date = 50% refundable
Less than 15 days before tour date = Nonrefundable
Refunds
All refunds are subject to an administration fee of 5% of the total booking value or a minimum charge of 500.00 THB (whichever is greater).
After the commencement of travel, no refund, either in full or in part, will be given for unutilized services included in the program. Claims involving refunds require supporting evidence of cancellation, and passengers must inform Phuket Tropic Tours in writing within 30 days after the tour ends.
Responsibility of Phuket Tropic Tours and Activities
Phuket Tropic Tours acts only as an agent for the person or companies providing accommodation, transport, or other services, hereinafter called ‘Service Providers,’ and Phuket Tropic Tours issues all coupons, vouchers, tickets, or other documents on the Service Providers’ terms and conditions.
The tour member acknowledges that neither Phuket Tropic Tours nor its subsidiaries, affiliated companies, servants, or agents shall be responsible or become liable in contract or tort for any injury, damage, loss, or delay to person or property, additional expenses, or inconvenience caused directly or indirectly by any Service Provider or by “force majeure” or other events beyond Phuket Tropic Tours' control, including, but not limited to, war, civil disturbance, pilferage, delays, severe weather, Acts of God, Acts of Government, accidents, or industrial disputes.
Phuket Tropic Tours shall not be liable for, or responsible to, any tour member in the event of dissatisfaction based on personal opinion regarding the standard of service or accommodation provided by any Service Provider nor be liable or responsible for any disappointment, distress, or lack of enjoyment arising from any act or omission whatsoever. Phuket Tropic Tours will only acknowledge liability in the case of proven justified complaints relating to specific and tangible inadequacies of facilities, accommodation, or services provided. In the event of such a complaint, the customer is requested to immediately contact Phuket Tropic Tours or the Service Provider, hotel, etc., for remedial action to resolve any problem or irregularity at that time. Only if such a complaint has been lodged will Phuket Tropic Tours consider investigating and acting on the complaint.
Insurance
We strongly recommend that you take out a holiday insurance policy. Please consult your insurance broker.
Website Content
The website content is subject to change without notice before the tour begins or during any tour. Phuket Tropic Tours endeavors to ensure that all information on the website is accurate, but can accept no responsibility for inaccuracies or the truth of statements made. Illustrations are intended to set the mood for each tour destination and may not present actual views as seen on a specific tour. All fares and prices quoted on Phuket Tropic Tours are correct at the time of publishing.
Such fares, prices, and international rates of exchange are subject to change, which in turn may affect tour prices quoted. Regardless of whether a deposit or full payment has been made, any increase in the tour price must also be paid by the tour member. If such an increase is unacceptable, the tour member retains the right to cancel his/her booking. However, attention is drawn to the possibility that some cancellation charges may be imposed covering Phuket Tropic Tours' cancellation costs.
Modification
Phuket Tropic Tours may modify these terms and conditions at any time, and your continued use of this site will be conditioned upon the terms and conditions in force at the time of your use.
Governing Laws
This Agreement and its performance shall be governed and construed in accordance with the laws of Thailand, and any dispute concerning it or its interpretation shall be adjudicated in that jurisdiction.
Additional Terms
Additional terms and conditions may apply to reservations and other uses of portions of this site, and you agree to abide by such other terms and conditions.
Entire Agreement
This User Agreement, together with any terms and conditions incorporated or referred to herein, constitutes the entire agreement between you and Phuket Tropic Tours relating to the subject matter hereof, superseding any prior understandings or agreements (whether oral or written) regarding the subject matter, and may not be amended or modified except in writing or by making such amendments or modifications available on this site.
